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Terms and conditions
This sets out the terms and conditions on which Finarea SA trading as 18185 (registered in Switzerland with number CH-514.3.024.457-9/) ("18185") will provide Indirect Access telecommunications services (the "18185 service ") to you, the customer with whom we make this Contract ("you"). By using the 18185 Service or its website(s) you agree to the following terms and conditions.
Definitions and Interpretation
The following definitions apply to the Indirect Access Service to which you subscribe under this Contract (unless the context requires otherwise):
"Access Code" means the indirect access code as specified on our website that allows you to access the 18185 Service;
"Charges" mean the charges for the Indirect Access Services as set out in the Price List or communicated to you by any other means;
"Contract" means the contract application which you completed on our website (www.18185.com), these Terms and Conditions and the Price List;
"18185 Service" means the Indirect Access Service provided to you from time to time by 18185 under the terms of this Contract, enabling you to make calls using the Access Code;
"Registered telephone number(s)" means the fixed line telephone number(s) you have registered to access the 18185 Service.
If you register for any service offered on this website, you should carefully read the terms and conditions. You will have accepted the terms and conditions of our service:
Disclaimer of liability
We do not accept any responsibility for any statement in any published material (including emails and text messages). You should not rely on any statement that we have published without making your own enquiries first.
Use of Personal Information
Information you provide or we hold about you may be used by us and/or our partners to
If you provide false or inaccurate information and we suspect fraud, we will record this. We, and other credit organisations, may use technology to detect and prevent fraud.
Access to registration is via your customer number and telephone number.
Use of your 18185 account
You must at all times keep your 18185 customer account details confidential and secure. You must tell us immediately if your 18185 customer account details are disclosed to any unauthorized person. You acknowledge that we may disclose any information in connection with your account to anyone who correctly quotes your 18185 customer account details.
The 18185 Service
Although we will do our utmost to provide continuous, uninterrupted access to the 18185 service we cannot and do not guarantee this. We accept no responsibility for any interruption or delay.
Charges and Payment
We withhold the right to vary any charges or rates at any time by posting the resulting price changes on our website or otherwise giving you notice. All Charges are subject to any applicable UK tax or duty, including Value Added Tax, at the prevailing rate.
Unless we have agreed otherwise, payment is due in full for use of the 18185 Service on the registered telephone number(s) nominated by you and you must pay any bill for Charges arising from such use.
If you do not pay the invoice(s) on time, we may:
Changing the Contract
We may vary the terms and conditions of this Contract at any time by posting the changes on our website. You agree that, if you decide to use the 18185 Service after any amendments to the terms and conditions of this Contract have been posted on our website, you will be bound by the terms and conditions of this Contract as varied. Should you not agree with any amendments to the terms and conditions immediately cease to use the 18185 service and terminate your account without delay as described in clause 'ending the contract' below.
Ending the Contract
You may end this Contract for the 18185 Service by cancelling your subscription via our website or by calling our customer services telephone number 0808 170 18185 from your registered telephone number(s).
If this Contract ends for any reason:
Events Beyond our Control
We shall not be responsible for any delay or failure to carry out our responsibilities under this Contract for reasons beyond our reasonable control, including for example acts of God, exceptionally severe weather, industrial disputes, failure or shortage of power supplies, act of terrorism or riot, war, default or failure of a third party (including any network operator or service provider) or their telecommunications systems or government actions.
Third Party Rights
A person who is not a party to this Contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Contract, but this does not affect any right or remedy of a third party which exists or is available apart from under that Act.
You may not assign any of your rights or obligations under this Contract without our prior written consent. We may, at any time, obtain an alternative provider to provide the 18185 Service to you. You agree to the assignment of our rights and obligations under this Contract to that alternative provider, provided that the level of service that you experience is not significantly reduced as a result, and authorise us to execute on your behalf any documents necessary to give effect to any such assignment.
If at any time we do not require you to comply with any part of this Contract, this will not prevent us from doing so in the future.
If any part of this Contract (including any provision in which we exclude or limit our liability to you) is deemed unenforceable by any Court or other competent body or authority, the enforceability of any other part of this Contract will not be affected.
Notices and Communications
Any notice under this Contract, whether required to be written or otherwise, may be given by us to you by post, personal service, email or SMS messaging to any address, email address or phone number you have given us to correspond with you, or by posting it on our website. You must give notices to us by email to the relevant address set out on our website.
This Contract represents the entire agreement between you and us in relation to the 18185 Service and shall supersede all previous agreements.
The laws of England and Wales apply to this Contract, unless you live in Scotland in which case the laws of Scotland apply.
You can contact us using our online customer service or by phone: 020-34 14 75 67 (local rate + network extras).
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